Patient Information
We are a healthcare institution committed to family medicine, offering a comprehensive array of services encompassing acute, chronic, and preventive medical care for the physical and mental well-being of individuals. Our key objective is to provide superior care for both you and your family members.
Operating Hours
- Mon - Fri
- -
- Saturday
- -
- Sunday
- Closed
We are closed on Sunday and most Northern Territory Public holidays.
Home Visits
Bath Street Family Medical Centre offers home visits for very ill patients or those with a disability. This service is only available to patients of this practice, whose ailments prevent them from attending the Practice. Appointments can be arranged directly with your doctor.
Phone Calls
In order to provide patients the best consultation possible, we avoid interrupting doctors with telephone calls. Our reception staff are happy to take a message and the doctor or nurse will return your call as soon as they are available.
Test Results
Results of blood tests and radiological tests such as X‑rays and scans are usually available 5 days after the investigations are performed. Some results require more time to be available and generally your doctor will advise you if a longer wait applies to your tests. We recommend that all patients make a follow up appointment to discuss the results of any tests ordered by your doctor including blood tests and X‑rays. Urgent abnormal test results will be brought to your attention by a doctor or one of our staff members.
We have a dedicated results line which operates Monday to Friday from 11am — 12pm daily. The line is operated by the Practice Nurse who may give you your results over the phone if they are checked and normal, or let you know if the doctor will need to see you again for any follow up appointments.
Repeat Prescriptions
The quality and safety of patient care is important to us and we recommend patients make an appointment for prescriptions. Repeat prescriptions without doctor-patient contact may be provided at the doctor’s discretion. This service is only available for patients of Bath Street Family Medical Centre and where the original script was provided by one of our doctors. The patient must have been seen by one of our doctors within the last 3 – 6 months. We require 24 hour notice for all script requests.
Medical Certificates
All certificates (Sickness or Workers Compensation) require an appointment with the doctor. These are legal documents and cannot be backdated. Requests for a certificate cannot be made over the telephone.
Specialist Referrals
A referral from your GP is required before booking an appointment with a medical specialist. Your GP will assess your condition prior to recommending specialist care. Referrals are only valid for a year, which means you will need to book another appointment with your GP if the previous referral is more than 12 months old. Your GP continues to work with the specialist to provide you with quality ongoing care.
Reminder / Recall System
Our Practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. You may decline this service if you wish by informing your doctor or the reception staff.
Personal Health Records & Privacy
Your medical record is a confidential document. It is the policy of our practice to maintain the security of personal health information at all times, and to ensure that this information is only available to authorized members of staff. Please click the link below to view our privacy policy.
